Service Page Two

The Stronghold Shipping Information

SHIPPING:

UPS Domestic Ground to the lower 48 states is $10.00

UPS 2nd Day Air is $35.00

UPS Next Day Air is $65.00

 

Alaska and Hawaii:

UPS Ground is $20.00

UPS 2nd Day Air is $45.00

UPS Next Day Air is $65.00

 

Canada:

USPS Priority Mail International is $35.00

USPS Priority Express Mail is $65.00

 

International:

USPS Priority Mail International is $50.00

USPS Priority Express Mail is $70.00

 

The Stronghold is happy to ship all over the world.  Domestic orders are shipped via UPS and most orders placed before noon PST are shipped the same day.  International orders are shipped via USPS.

 

All next day orders must be received by noon PST for delivery the following day.  Any orders placed over a weekend will be shipped the following Monday.

 

Please contact us at info@thestrongholdla.com for any special shipping requirements.  We will do our best to accommodate you.

 

The Stronghold is not responsible for any customs fees incurred from importing goods.  Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.  During peak sale periods we cannot offer expedited shipping options.

 

Return Policy

 

The Stronghold accepts returns for exchange or store credit.  Returns must be postmarked within 10 days of delivery.  Custom and pre-order items are final sale.  Returned items must be undamaged, unaltered, unworn and must include all original packaging with tags attached.  Due to the limited nature of our products, returns will only be accepted on merchandise that is in new condition. We understand that you may have questions about the fit of our products.  We encourage you to contact us directly via phone or email and our educated staff will assist in guiding you to the proper fit.

 

Purchasing in store only products:

For assistance in purchasing the brands we currently sell only in store, please contact us via phone or email for availability.  Please have your shipping and billing information handy to complete your transaction.

 

Custom and pre-order policy:

Custom order and pre-order items require full payment in advance and are non-returnable.  Please contact us with any questions you have.  We are here to help and guide you to the best selection for your needs.  As these items are made to order, all quoted lead times are tentative.  we will contact you when your item arrives.  We will provide you with tracking information for all shipped custom and pre-orders.

 

Store Location

 

The Stronghold

1625 Abbot Kinney Blvd.

Venice, CA 90291

 

Store Hours (PST):

11am-7pm Seven days a week

 

 

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